Distance Sales Agreement
1. Parties
This Distance Sales Agreement (“Agreement”) has been executed between the following parties in accordance with the provisions of the applicable e-commerce regulations and consumer protection laws.
Seller:
• Company Name: ELZ SILVER
• Website: www.elzsilver.com
• Email: info@elzsilver.com
• Address: Sururi Mahallesi, Hocahan Sokak, Hamdibey Geçidi, No:21/75, Fatih, İstanbul / Türkiye
Buyer:
• Any natural or legal person who places an order through the ELZ Silver Website and agrees to this Agreement. The Buyer’s personal and contact details are those provided during registration or order placement.
2. Subject of the Agreement
This Agreement regulates the rights and obligations of the parties with respect to the sale, delivery, and payment of the products ordered by the Buyer on the ELZ Silver Website, as per the provisions of consumer protection and e-commerce laws.
3. Product Information and Prices
3.1. The products, descriptions, quantities, and total prices are as specified in the Buyer’s order summary, which is an integral part of this Agreement.
3.2. All prices are listed in the relevant currency (e.g., USD, EUR) and include applicable taxes unless otherwise stated. Customs duties, import taxes, and additional fees that may arise in the Buyer’s country are the sole responsibility of the Buyer.
4. Delivery
4.1. Products will be delivered to the address specified by the Buyer during checkout within the estimated delivery time stated on the Website.
4.2. The delivery period begins once the Seller confirms payment and ships the products. Shipping times may vary depending on the Buyer’s location and customs processing times.
4.3. If the Buyer is not present at the delivery address, the delivery may be left at a designated location or returned to the courier’s local office, subject to the courier’s terms.
5. Payment Terms
5.1. Payments shall be made through the payment methods available on the Website, such as credit/debit cards, PayPal, or other approved platforms.
5.2. Orders will be processed only after full payment has been received. Any fees arising from international payments, such as bank or transfer fees, are the responsibility of the Buyer.
6. Right of Withdrawal
6.1. The Buyer has the right to withdraw from this Agreement and return the product within 14 days of receipt without providing any reason, provided the product is unused and in its original condition.
6.2. The Buyer must notify the Seller of their intent to withdraw via email or the contact form provided on the Website.
6.3. Return shipping costs are the responsibility of the Buyer unless otherwise stated by the Seller. The refund will be processed once the product is returned and inspected by the Seller.
7. Products Not Eligible for Return
The following products cannot be returned:
• Personalized or customized products (e.g., engraved items).
• Products that have been used, damaged, or are not in their original packaging.
8. Customs and Import Duties
The Buyer acknowledges and agrees that all customs duties, import taxes, and additional fees imposed by their country are their sole responsibility. The Seller is not liable for any delays or issues caused by customs clearance processes.
9. Seller’s Responsibilities
9.1. The Seller shall ensure that the products are delivered as described on the Website.
9.2. If the product is defective or damaged, the Buyer must notify the Seller within 7 days of receipt, and the Seller will provide a replacement or refund in accordance with applicable laws.
10. Buyer’s Responsibilities
10.1. The Buyer agrees to provide accurate and complete information during the order process.
10.2. The Buyer is responsible for ensuring their country permits the import of the purchased products.
11. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of the Republic of Turkey. Any disputes arising from this Agreement shall be subject to the jurisdiction of Istanbul Courts and Enforcement Offices.
12. Final Provisions
12.1. By placing an order on the ELZ Silver Website, the Buyer acknowledges and agrees to the terms of this Agreement.
12.2. This Agreement is provided in English for the convenience of international customers.
ELZ SILVER
Address: Sururi Mahallesi, Hocahan Sokak, Hamdibey Geçidi, No:21/75, Fatih, İstanbul / Türkiye
Email: info@elzsilver.com
Website: www.elzsilver.com
